Frequently Asked Questions

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Please Note: *We are currently experiencing shipping delays due to COVID-19. 

Shipping info

Standard Shipping within USA: USPS 3-5 Days

Priority Shipping within USA: USPS 1-3 Days

International Canada Shipping: UPS 3-6 Days

International Shipping everywhere else: USPS 7-21 Days 

*Please note, shipping time does not include production time.

Personalized items are made to order and production can take up to 2 weeks to ship. (excluding weekends and holidays) Our turnaround time is only an estimation, as personalized items are handmade to perfection. Production may take slightly longer during busy times (i.e promotions, sales, holidays)

Non Personalized items are shipped within 3 business days.

If a non-personalized item was purchased with a personalized item, we reserve the right to ship items separately.

Due to our jewelry being custom made, orders cannot be changed or cancelled once in production.

If your item has not shipped yet, we can edit your shipping address. Email us at with your order number and updated address, so we can adjust it for you. If a package has been assigned a tracking number, we are unable to make any adjustments.

In the rare case that your tracking number shows your package has been marked as delivered, but you still have not received it, we ask that you contact the shipping provider for more information. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package.

Akiko Jewelry is not liable for unforeseen issues caused by USPS,UPS,DHL or theft at your destination.


Replacement chains are available,  here .

Personalized and discounted items cannot be returned.

Non personalized jewelry in new condition can be returned within 7 days of delivery for store credit. Please email us at with your order number for return instructions.

Returns are subject to a 20% restocking fee.

No, store credit does not expire.

Contact us

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Customer Service Hours: Monday - Friday 9am-4pm PST.